What Information We Hold and Why
We collect the information you give us when you register — your name, email address, phone number and date of birth. When you make a deposit through bKash, Nagad or Rocket, we record the transaction reference, the wallet number used and the amount. We do not
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store your full bKash PIN or Nagad PIN; that authentication stays within your wallet provider's own system. We also collect device and session data automatically — the type of mobile you use, your IP address and the pages you visit inside our platform. This helps us
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detect unusual account activity and protect your wallet from unauthorised access. If you contact our support team, the conversation log is stored against your account for a limited period. We hold your account data for as long as your account remains active and for a period
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after closure as required by applicable regulations. You can request a copy of the data we hold about you at any time through the contact path listed in the support section below. How long we retain specific records depends on the nature of that data and
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the legal requirements of the jurisdiction under which your account was opened.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.